As we all adjust to a new reality, we wanted to let you know that we are committed to working with you and your patrons to navigate the various challenges that have resulted from COVID-19.
We recognize, for example, that some of your patrons may be having difficulty accessing our content as your university's network capacity has been taxed by a larger than normal number of remote users. To help overcome this, we have implemented a number of remote access options as follows:
Federated Authentication: OSA has significantly expanded the number of federated authentication options, often referred to as "Shibboleth" or "OpenAthens," available to our subscribers via eduGAIN. As federated authentication delivers content directly from OSA to your logged-in patron working off-campus, it does not rely on your university's network, and therefore it utilizes minimal network capacity.
If you are part of one of the federations that has joined eduGAIN and would like to provide your patrons with federated access to OSA's content via that group, please contact us at email@example.com with the following information, and we will work with you promptly to implement this solution for your university:
OSA has been actively working with our printing and shipping partners to ensure the continued distribution of our print journals. As a result of many university and postal office closures around the globe and a decrease in the number of flights available to transport our journal issues to certain regions, our shipper shares that there will be some delivery delays. For those in Europe, we anticipate that there will be a 4-5 week delay in receiving journal issues. For all other parts of the world, we expect that there will be a 2-3 week lag in journal issues being delivered.
We recognize that some universities are not able to receive mail at this time. If your university has temporarily closed its mail room operations, please send us an email at firstname.lastname@example.org so that we can put a hold on your account until such time as it is possible for you to receive mail again.
As a result of print issue delivery being delayed, we will temporarily be extending our claims policy. From 15 March 2020 onward, missing issue claims will be honored if they are received within four and a half months of the publication date for a specific issue of an individual journal. Please allow 10-12 weeks for print copies to arrive at your library before submitting a claim to OSA at email@example.com.